This Privacy Policy applies to Jan Medical Group, Inc. ("JMG," "we," "our," or "us") and governs the collection, use, disclosure, and protection of personal and health-related information by our clinics, website (www.janmedicalgroup.ph), and online services.

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1. WHAT INFORMATION WE COLLECT

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a. Personal / Contact Information We collect information that identifies you or allows us to contact you, including but not limited to your name, email address, phone number, mailing address, user account credentials, and payment information (if applicable).

b. Health / Clinical Information Since we provide clinical services (e.g., consultations, wellness / body-sculpting programs, supplements), we collect health-related information that you voluntarily provide (medical history, current conditions, treatment goals, prescriptions, diagnostics) as required for safe and proper service delivery.

c. Technical / Usage Information When you use our Site we may collect device and usage information including IP address, browser type and version, operating system, pages visited, time spent, referring website, and cookies or similar technologies.

d. Third-party / Provider Information We may receive information about you from third-party providers (for example payment processors, marketing partners, logistics/shipping providers for our "Cura Shop" supplement / medication offer) and combine it with information we collect directly.

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2. HOW WE USE YOUR INFORMATION

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We use your information for the following purposes:

• To provide, manage and administer our clinical services, supplements, treatments and programs.

• To schedule and conduct consultations, book treatments, manage your account and service history.

• To process payments, shipping (for products), returns/refunds, and related customer care.

• To communicate with you (via email, phone, SMS, WhatsApp) about your account, bookings, treatments, promotions, newsletters (if consented).

• To improve our Site, services, programs and customer experience, including analytics and research (aggregate form).

• To comply with legal, regulatory and professional obligations (e.g., medical records retention, licensing authorities, mandatory reporting).

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3. LEGAL BASIS & CONSENT

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Where required by law, we will ask for your consent to collect and use your data. By using the Site and providing information, you consent to the processing described in this Policy. You may withdraw consent at any time, subject to legal or contractual restrictions (for example, data required for medical treatment cannot be withdrawn if it undermines safe care).

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4. DISCLOSURE & SHARING OF INFORMATION

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We may disclose your personal or health-related information to:

• Service providers and partners (payment processors, shipping and fulfilment for product orders, IT / hosting providers) under confidentiality obligations.

• Medical / healthcare professionals involved in your treatment (within our organisation or partner clinics) as required for care.

• Regulatory, licensing or legal authorities as required by law (for example for medical records, adverse event reporting, taxation).

• Affiliates or business transfers (if we merge, sell or reorganise our business, we will impose confidentiality obligations on the acquiring entity).

We do not sell your personal data to third parties for marketing purposes without your explicit consent.

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5. CROSS-BORDER DATA TRANSFERS

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JMG uses third-party platforms and service providers that may process your personal data outside of the Philippines. These include, but are not limited to, cloud hosting and website infrastructure (Wix), customer relationship management tools (Bird CRM), analytics platforms (Google Analytics), and advertising platforms (Meta / Facebook). When your data is transferred outside the Philippines, we ensure that appropriate safeguards are in place, including contractual obligations consistent with the requirements of the Data Privacy Act of 2012 (RA 10173) and the regulations of the National Privacy Commission (NPC). By using our Site and services, you acknowledge and consent to such transfers.

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6. COOKIES & SIMILAR TECHNOLOGIES

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Our Site uses cookies, web beacons and similar technologies to collect usage information. You can manage your cookie preferences via your browser settings. Cookies help us provide functionality (login, cart) and analytics (site-improvement) but do not typically identify you personally unless you log in with your personal account.

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7. DATA RETENTION & SECURITY

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We retain your information only as long as necessary for the purposes described (clinical care, legal compliance, business operations). We take reasonable organisational, technical and physical security measures to protect your data against unauthorised access, loss, alteration or disclosure. However, no internet or email transmission is completely secure — we cannot guarantee absolute security.

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8. YOUR RIGHTS UNDER THE DATA PRIVACY ACT OF 2012

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Under the Data Privacy Act of 2012 (Philippines) and its Implementing Rules and Regulations, you have the following rights:

• Right to be Informed — to know how your personal data is being processed.

• Right to Access — to request a copy of the personal and/or health-related information we hold about you.

• Right to Correction — to request correction or update of inaccurate or incomplete information.

• Right to Erasure or Blocking — to request deletion or suspension of processing of your data, subject to legal or regulatory retention obligations (e.g., medical record retention requirements under DOH regulations).

• Right to Data Portability — to obtain a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.

• Right to Object — to object to the processing of your personal data, including processing for direct marketing, automated processing, or profiling.

• Right to Withdraw Consent — to withdraw your consent at any time where processing is based on consent, subject to consequences of withdrawal (e.g., inability to provide certain services).

• Right to Lodge a Complaint — to file a complaint with our Data Protection Officer (see Section 9) or directly with the National Privacy Commission (NPC) at www.privacy.gov.ph if you believe your rights have been infringed.

• Right to Indemnification — to be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorised use of personal data, in accordance with RA 10173.

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To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 9.

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9. DATA PROTECTION OFFICER

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For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer at admin@janmedicalgroup.ph

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10. UPDATES TO THIS PRIVACY POLICY

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We may update this Privacy Policy from time to time (for example to reflect changes in legislation, technology or our services). We will notify users of material updates by posting the revised Policy on our Site and updating the "Last Updated" date above. Your continued access to or use of the Site after changes constitutes acceptance of the updated Policy.

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11. ADDITIONAL PROVISIONS

• If you are under 18 years old, please obtain consent of a parent or legal guardian before providing any health-related information or using our services.

• We make no guarantee that the Site is error-free or completely secure; by using the Site you acknowledge that you have read and understood this Policy and agree to its terms.